Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your plumbing problem when you call, text, or submit a form on our website.
We also collect some information automatically when you visit our site. This includes your IP address, browser type, device type, pages you view, and the time of your visit. We use this to keep the site working and to understand what visitors need.
How We Use Information
We use your information to schedule your plumbing service, send a technician to the right address, and follow up on the work we did. If you ask for a quote, we use your details to prepare and share it.
We also use your contact information to confirm appointments, answer questions, and let you know about any changes to your service. With your permission, we may send occasional reminders or updates about your plumbing system.
We use website data to improve our site, fix errors, and make it easier for Riverside homeowners to find us and book service.
Cookies and Tracking
Our website uses cookies and similar tracking tools. Cookies are small files stored on your device that help the site remember your preferences and understand how you move through our pages.
You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as smoothly, but you can still call us at +16149578979 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data like page views, clicks, and session duration. They do not identify you by name.
We may also use third-party scheduling, review, or communication platforms to manage bookings and messages. These providers only receive the information needed to perform their service, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to run our business or when the law requires it.
We may share your information with trusted service providers who help us with scheduling, payment processing, analytics, or customer communications. We may also share information if we are required to do so by law, to protect our rights, or to keep our customers and technicians safe.
If our business is ever sold or merged, your information may transfer to the new owner as part of that transaction. We will let you know if that happens.
Data Retention
We keep your personal information only as long as we need it to provide plumbing services, honor warranties, meet legal and tax requirements, and resolve any disputes.
When your information is no longer needed, we delete it or make it anonymous so it cannot be linked back to you.
Data Security
We take reasonable steps to protect your information. That includes secure servers, restricted access for our team, and safe handling of paper and digital records.
No system is completely secure, but we work hard to keep your data safe. If we ever become aware of a breach that affects you, we will notify you as required by law.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing.
California residents have additional rights under the CCPA. To make a request, call us at +16149578979 or email us using the contact details below. We will respond within the time required by law.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.
If we make a big change that affects how we use your personal information, we will let you know by posting a clear notice on our website or by contacting you directly.
Contact Information
If you have questions about this privacy policy or how we handle your information, call Bolt Plumbers in Riverside CA at +16149578979. You can also reach us by email or mail using the details below.